Aramex eTrends in the Middle East 2014
Aramex eTrends in the Middle East 2014 by Iyad Kamal. Delivered at ArabNet 2014 in Dubai.
Originally published on SpeakerDeck · 1,862 views. Counts captured on 8th November 2026.
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Text extracted from the preserved PDF. Charts and illustrations are shown in the slides above.
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E-TRENDS ARABNET 2014 IYAD KAMAL [email protected] IYAD KAMAL @IYADKAM
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E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
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BUSINESS TRENDS THE MIXER E-TRENDS INCLUDE MIXED DATA FROM : SHOP AND SHIP DATA FROM EC ONLINE RETAILERS DS L ARAMEX’S ONLINE ME O M N SHOPPING DELIVERY USING ARAMEX'S NA M E R C E T R E IONA SERVICE SHIPPING SERVICES VS. IN R N AT TE
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BUSINESS TRENDS ECOMMERCE SEASONALITY / SHIPMENT GROWTH 2013 2012 2011 Q1 Q2 Q3 Q4
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BUSINESS TRENDS MENA REGION VS. THE WORLD. 2012, 2013, MENA VS. INTERNATIONAL, % MENA 100% INTERNATIONAL 20% SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. MENA INTERNATIONAL ECOMMERCE IS MORE MATURE THE ECOMMERCE MARKETPLACE IS STILL FAIRLY UNDERDEVELOPED AND THE AMOUNT OF REGIONAL ONLINE RETAILERS IS STILL LIMITED
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BUSINESS TRENDS MENA REGION VS. THE WORLD. FUTURE TRENDS WE SEE AN UPWARD SHOPPERS ARE INTERESTED MORE INTERNATIONAL GROWTH TREND IN IN ONLINE STORES ECOMMERCE THE MENA REGION ACROSS THE WORLD COMPANIES ARE BEYOND US, UK AND CHINA. SELLING TO THIS PART OF THE WORLD.
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BUSINESS TRENDS AVERAGE WEIGHTS MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHT 1.8KG 1.3KG MENA INT'l GROWTH 36% 2% MENA INTERNATIONAL MENA INT'l
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BUSINESS TRENDS LARGEST MARKETS % BY DESTINATION COUNTRY, 2013 SAUDI ARABIA UAE EGYPT 38% 28% 10%
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E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
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PAYMENTS WHAT ARE PEOPLE BUYING (SNS) BOOKS ENTERTAINMENT APPAREL SHOES ELECTRONICS APPAREL BEAUTY SUPPLIES BOOKS/BAGS
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PAYMENTS VALUE OF GOODS 2013, MENA VS. INTERNATIONAL IN USD THE AVERAGE VALUE OF THE AVERAGE VALUE OF GOODS PURCHASED IN THE GOODS PURCHASED MENA WAS $110 IN 2013 INTERNATIONALLY IS $75 (THIS FIGURE HAS STAYED CONSISTENT (THE FIGURE HAS DROPPED OVER THE LAST 3 YEARS) COMPARED TO LAST YEAR)
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PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % CASH ON DELIVERY (COD) CARD 2012 71% 29% 2013 74% 26% THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST
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PAYMENTS SAUDI BUYERS 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND MENA SHIPMENTS TO KSA: 70% TO MAJOR CITIES INTERNATIONAL SHIPMENTS TO KSA: 90% TO MAJOR CITIES
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PAYMENTS WHY SAUDI CUSTOMERS PREFER CASH? 35% NO CARD 18% NO TRUST IN ONLINE PAYMENTS 25% CASH EASIER 4% OTHERS 18% PREFERS CASH
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E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
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RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 2011 2012 2013 17% 20% 18% TOP REASONS: CUSTOMERS CUSTOMERS ARE REFUSED UNREACHABLE THE PACKAGES
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RETURNS RETURNS BY PAYMENT TYPE CASH ON DELIVERY (COD) CARD 2012 24% 7% 2013 21% 7%
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RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, % CASH ON DELIVERY (COD) CARD 1.88 1 AVERAGE NUMBER OF AVERAGE NUMBER OF DELIVERY ATTEMPTS DELIVERIES
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E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
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SOCIAL TRENDS GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) KSA 53% KUWAIT 12% UAE 10% OTHER 9% EGYPT 5% INDIA 4% QATAR 3% BAHRAIN 3%
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SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE NEUTRAL NEGATIVE 5% 78% 18% 7% 72% 21%
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SOCIAL TRENDS NATURE OF POSTS, % BY POST CATEGORY CUSTOMER SERVICE 58% 78% CONVERSATIONAL 28% 11% MARKETING 8% 5% SUSTAINABILITY 2% 3% ARAMEX EMPLOYEES 2% 1% HR 1% 2%
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E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
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LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30% OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE.
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LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN! AVAILABLE 100% SAFE CHEAPEST QUICK, 24/7 & SECURE DELIVERY SIMPLE OPTION & FUN
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LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT PARCELS DAILY PER ONE COURIER 60 600 KILOMETERS DAILY PER ONE COURIER 150 70 CO² EMISSION PER PARCEL 300g 14g FUEL CONSUMPTION PER PARCEL 0.23l 0.01l AUTOMATED PRIVATE COURIER LOCKERS Source: AGH – Krakow Poland
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LAST MILE SOLUTION 95% REDUCTION OF CO2 EMISSION AND FUEL CONSUMPTION
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