I am in the process of evaluating a few services that provide federated sign in and social sharing.
Janrain is very clear about it’s pricing and how it works, while leaving certain services as contact only.
On the other hand, Gigya does not make it’s pricing information available. I always find this off putting since no pricing transparency usually means it’s too expensive for everyone except large enterprises.
It would be nice if pricing were transparent, giving users browsing through your solution the ability to gauge whether the solution fits. This should be the case even if you’re priced above the market and are targeting a specific customer base.
Besides, someone will probably post some information about your pricing in a public space where your for and your products are being discussed. In this case, I Googled “gigya pricing” and the first result was a drupal.org post citing Gigya’s pricing to be USD 15000 annually for greater than 1000 unique visitors per month.
Wouldn’t it just be easier if they stated this on their own site and prevented pricing rather than their product features becoming a discussion point elsewhere?
Update: Interesting question on Quora: “What is Gigya’s Pricing Model?”
Gigya... Fri, Oct 5, 2012 at 9:41 AM
"In regards to your two questions it seems like they are both regarding pricing. If you would like to implement our entire platform including identity storage the cost will be around $45,000 - $50,000 per year. I know once we talk I will understand which pieces of our platform are most important and we can work out pricing from there."
Gigya... Tuesday, 9 October 2012 6:21 PM
"We are an Enterprise Grade solution that is used by the largest brands in the world. With our solution you keep your users data. We do not take the data and sell it to your competitors. We also own and operate our own servers and are ISO27001 compliant."
"The price I gave you is for the entire platform and with out seeing a demonstration you would not understand what that includes. If price is the sole factor you are basing your decision on, I wish you the best of luck."
Thanks for the update! Much appreciated :)